These problems may be difficult to resolve, as neither Thomson Reuters nor you hold a business relationship with the company that controls the problem router.Īdditionally, look for high latency (in this context, the delay for the ping to reach a specific hop, which is measured in milliseconds), which can also translate to disconnections and general performance issues as well. Often it is with a third-party Internet backbone router. If you frequently see this host as the last responder, it may be causing the connectivity problems. When you find sustained packet loss, double-click within the red bar at the bottom and find the last host that responds in the top section. A few seconds of packet loss may be sufficient to cause the Citrix client to drop connection. Packet loss shows up as a red vertical bar along the graph on the bottom of the window. Look for periods of sustained packet loss on the end host. This will show each ping individually rather than averaging the data together. When you review PingPlotter data, set your Samples to include to 1. Once you have the file saved, send it to your qualified IT professional, your ISP, or the support representative (if we have requested the file).
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